Frequently asked questions
Frequently Asked Questions
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What services does M Solution provide?
We provide professional repair services for smartphones, tablets, MacBooks, smartwatches, AirPods, and other electronic devices. We also offer severe damage restoration, advanced board-level repairs, and device support services.
Which devices do you repair?
We repair Android phones, iPhones, tablets, iPads, MacBooks, Apple Watch, AirPods, and other wireless devices.
Do you repair all brands?
Yes, we repair all major brands including Apple, Samsung, OnePlus, Xiaomi, Vivo, Oppo, Realme, Motorola, Google Pixel, Lenovo, Huawei, POCO, and more.
How can I book a repair service?
You can book a repair through our website, call us directly, or send a message on WhatsApp. Our team will contact you to confirm the details and schedule the service.
What service options are available?
You can choose from:
- doorstep repair
- pickup & return delivery
- visit our shop
- all-India courier repair service
Do you provide doorstep repair service?
Yes, doorstep repair is available across Delhi, Noida, Gurgaon, Ghaziabad, and nearby NCR areas.
Is there a visiting charge for doorstep service?
A standard visiting charge of ₹199 applies. If you proceed with the repair, this charge is adjusted in the final bill.
Do you offer pickup and delivery service?
Yes. Pickup charges are paid by the customer, and return delivery is covered by M Solution.
Can I visit your shop directly?
Yes, you can visit our shop for repair services. We recommend calling before visiting for faster service.
Do you provide repair services outside Delhi NCR?
Yes. Customers across India can send their devices via courier for repair and safe return delivery.
Who is responsible for courier transit safety?
Transit safety is handled by the courier company. We recommend secure packaging and insured shipping.
How long does repair take?
Most common repairs are completed the same day. Complex motherboard repairs may take additional time.
Do you provide a price estimate before repair?
Yes. We provide a clear estimate after diagnosis and begin repair only after your approval.
What if additional issues are found?
If any additional problem is discovered, we inform you first and proceed only after your approval.
Do you use genuine parts?
Yes. Genuine parts are used whenever available. High-quality compatible parts are also available upon request.
Do you provide warranty on repairs?
Yes. Warranty support ranges from 7 days to 90 days depending on the repair and parts replaced.
What does the warranty cover?
Warranty covers functional issues related to replaced parts and repair work.
What is not covered under warranty?
Warranty does not cover physical damage, water damage, mishandling, or damage caused after repair.
Is my data safe during repair?
Yes. Customer privacy is respected and devices are handled professionally.
Should I take a backup before repair?
Yes. We strongly recommend taking a backup before submitting your device.
Can severely damaged phones be repaired?
Yes. We specialize in advanced board-level repairs and severe damage restoration, including water-damaged and non-functional devices.
Do you repair motherboard issues?
Yes. Our technicians perform chip-level and motherboard repairs using professional tools and techniques.
What payment methods do you accept?
We accept UPI, cash, and bank transfer.
Are there any hidden charges?
No. We follow transparent pricing and begin work only after approval.
Do you buy old or damaged phones?
Yes. We purchase used and damaged phones after inspection.
How is the price decided?
Price is based on model, condition, storage, and functionality. Payment is made instantly after agreement.
How can I claim warranty service?
You can contact us via call, WhatsApp, or website support. Our team will guide you through the warranty process.
Still Have Questions?
Contact us and our team will be happy to assist you.
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