PRIVACY POLICY

At M Solution, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you contact us, book a service, or submit a form:

Name
Phone number
Email address (if provided)
City/location
Device details & service request
Communication records (calls, messages, emails)

We collect only the information necessary to provide our services.

2. How We Use Your Information

Your information is used to:

schedule and manage repair services
contact you regarding bookings or updates
provide customer support and warranty service
improve our services and customer experience
send important service notifications

We do NOT sell or rent your personal information.

3. Communication Consent

By submitting your details or contacting us, you agree to receive service-related communication via:

phone calls
SMS
WhatsApp
email

These communications are necessary for service updates and support.

4. Device Data & Privacy

We respect your personal data and privacy.

Technicians do not access personal data unless required for testing.
We recommend taking a full backup before submitting your device.
M Solution is not responsible for data loss during repair.

5. Payment Information

We do not store your payment details.

Payments are processed via secure methods such as:

UPI
bank transfer
cash

If online payment gateways are used, transactions are processed through secure third-party providers.

6. Information Sharing

We do not share your personal information with third parties except:

when required to complete a service (e.g., courier partners)
when required by law or legal process

7. Cookies & Website Usage

Our website may use basic cookies or analytics tools to:

improve website performance
understand visitor behavior
enhance user experience

You may disable cookies in your browser settings if preferred.

8. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.

However, no digital transmission can be guaranteed 100% secure.

9. Your Rights

You may request to:

update your information
correct incorrect details
request deletion of your data (where applicable)

To make a request, contact us using the details below.

10. Policy Updates

We may update this Privacy Policy periodically to reflect service or legal changes.

Updated versions will be posted on this page.

11. Contact Us

If you have questions regarding this Privacy Policy, contact us:

Phone: 9716 70 9716
Email: support@msolution24.com

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