PRIVACY POLICY
At M Solution, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information when you contact us, book a service, or submit a form:
- Name
- Phone number
- Email address (if provided)
- City/location
- Device details & service request
- Communication records (calls, messages, emails)
We collect only the information necessary to provide our services.
2. How We Use Your Information
Your information is used to:
- schedule and manage repair services
- contact you regarding bookings or updates
- provide customer support and warranty service
- improve our services and customer experience
- send important service notifications
We do NOT sell or rent your personal information.
3. Communication Consent
By submitting your details or contacting us, you agree to receive service-related communication via:
- phone calls
- SMS
- WhatsApp
These communications are necessary for service updates and support.
4. Device Data & Privacy
We respect your personal data and privacy.
- Technicians do not access personal data unless required for testing.
- We recommend taking a full backup before submitting your device.
- M Solution is not responsible for data loss during repair.
5. Payment Information
We do not store your payment details.
Payments are processed via secure methods such as:
- UPI
- bank transfer
- cash
If online payment gateways are used, transactions are processed through secure third-party providers.
6. Information Sharing
We do not share your personal information with third parties except:
- when required to complete a service (e.g., courier partners)
- when required by law or legal process
7. Cookies & Website Usage
Our website may use basic cookies or analytics tools to:
- improve website performance
- understand visitor behavior
- enhance user experience
You may disable cookies in your browser settings if preferred.
8. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.
However, no digital transmission can be guaranteed 100% secure.
9. Your Rights
You may request to:
- update your information
- correct incorrect details
- request deletion of your data (where applicable)
To make a request, contact us using the details below.
10. Policy Updates
We may update this Privacy Policy periodically to reflect service or legal changes.
Updated versions will be posted on this page.
11. Contact Us
If you have questions regarding this Privacy Policy, contact us:
Phone: 9716 70 9716
Email: support@msolution24.com
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