Warranty Policy
At M Solution, we stand behind the quality of our repairs and replacement parts.
This warranty policy explains the coverage, conditions, and claim process to ensure transparency and customer confidence.
Warranty Coverage
Our warranty covers functional issues related to:
- replaced parts
- repair work performed by our technicians
If a replaced component stops functioning within the warranty period (without physical damage), it will be inspected and resolved according to our policy.
Warranty Duration
Warranty duration depends on the type of repair and parts replaced.
Typical warranty period ranges from:
7 days to 90 days
The exact warranty period is clearly informed at the time of service.
What is Covered Under Warranty
✔ malfunction of replaced parts
✔ repair-related functional issues
✔ defects in installed components
✔ service-related performance faults
If a covered issue occurs, repair or replacement will be provided as per policy.
What is NOT Covered Under Warranty
Warranty does not cover:
- physical damage or cracked display
- display lines, spots, or pressure damage
- water or liquid damage after repair
- mishandling, drops, or accidental damage
- power surge or external electrical damage
- normal wear and tear
- software issues caused by third-party apps
- damage after repair due to misuse
Warranty Void Conditions
Warranty will become void if:
- the device is opened by another technician
- unauthorized repair is attempted
- warranty seals are removed or tampered
- Internal components are altered
- damage occurs due to mishandling after service
All warranty claims are subject to inspection and approval.
Warranty Claim Process
To claim warranty service:
- Contact us via call, WhatsApp, or website support.
- Provide repair details and describe the issue.
- Submit the device for inspection.
- After verification, repair or replacement will be processed.
Warranty service options include:
- visit our shop
• request pickup service
• courier the device (outside NCR)
Important Customer Responsibilities
- Warranty applies only to the repaired issue.
- Backup your data before submitting the device.
- Protect the device from physical or liquid damage.
- Use original accessories and chargers.
WARRANTY POLICY FAQ
How long is the warranty valid?
Warranty ranges from 7 to 90 days depending on the repair and parts replaced.
What should I do if the repaired issue returns?
Contact us immediately. Our team will guide you through the warranty inspection process.
Is a cracked screen covered under warranty?
No. Physical damage after repair is not covered.
Does warranty cover water damage?
Water damage occurring after repair is not covered.
Is warranty valid if another technician opens the device?
No. Warranty becomes void if the device is opened or tampered with.
Will my device be repaired or replaced under warranty?
If the issue is covered, we will repair or replace the faulty part as per policy.
Do I need to pay for warranty service?
Warranty service is free for covered issues. Service charges may apply if the issue is outside warranty coverage.
How long does warranty inspection take?
Most cases are reviewed within 24–48 working hours after inspection.
Need Warranty Assistance?
Contact our support team and we will guide you through the process.
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